![]() ![]() ![]() ![]() For example, the Parts Operations Manger suggested selling parts online and the Manager of the Used Equipment Division suggest supporting the sales staff through Internet connections. Also users were requesting new computing services such as e-mail, document sharing, and Internet access. In mid-1999, the October 1st deadline for John Deere's requirement to communicate by e-mail was approaching and the response time of the Norwel's primary computers system, an AS/400, was increasing to the point where users were not satisfied with performance. ![]() This case illustrates business and technology issues facing Norwel. Founded in 1972, Norwel is the sixth largest John Deere construction equipment dealer in the United States. Limited Partnership (L.P.) is a Louisiana business retailer of construction equipment specializing in John Deere heavy-equipment and has secured exclusive John Deere rights for most of the State of Louisiana.
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